Returns & Refund Policy for De Jacinth
Last updated: [29/04/2025]
At De Jacinth, we strive to deliver high-quality products sourced from our trusted international suppliers. Please read our Return & Refund Policy carefully before placing an order
1. No Physical Returns Accepted
De Jacinth does not accept physical returns of any product. Because our products are fulfilled by international suppliers, returning items back to the supplier is not possible. Therefore: Customers cannot ship items back to us, and We do not accept items sent to our office or any local address.
All return requests are handled digitally through photo and video evidence only.
2. Eligible Refund or Replacement Cases
We only provide a refund or replacement in the following situations:
Wrong item delivered
(Product is different from what you ordered)
Item arrived damaged
(Item is broken, torn, or unusable on arrival)
Defective product
(Product does not function as described)
Missing items in the package
If any of these issues occur, you must contact us within 48 hours of delivery.
3. Required Evidence (Mandatory)
To process your request, you must provide:
A clear unboxing video showing the package from start to finish
Clear photos of the damaged, wrong, or defective item
A photo of the shipping label on the package
Your order number
Requests without complete evidence cannot be processed. This is required by our suppliers to approve any refund or replacement.
4. Refund or Replacement Options
Once your evidence is approved by our supplier, you may choose:
A free replacement
OR
A refund to your original payment method
Refunds may take 3–10 business days depending on your bank or payment provider.
5. Not Eligible for Refund/Replacement
We do NOT offer refunds or replacements for:
Wrong size ordered by the customer
Change of mind after purchase
Color differences due to screen brightness
Delays caused by shipping companies or customs
Items returned physically (we will not receive or process them)
6. Hygiene-Sensitive Items (Strictly No Returns or Refunds)
For hygiene and safety reasons, the following items are FINAL sale:
Underwear
Swimwear
Beauty or skincare products
Personal accessories used on the body
Jewelry worn on the body
7. Order Cancellation
Once an order has been processed, packed, or shipped, it cannot be cancelled, because fulfilment starts immediately.
8. Delivery Issues
If your package is delayed by logistics, customs, or courier issues, this does not qualify for a refund.
We will assist you with tracking
until the item is delivered.
9. Contact Us
For any return or refund request, contact us at:
sales@dejacinth.com.ng, dejacinth1@gmail.com, Whatsapp: +2347044253497